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Building Permit Tech (2020 DRAFT)Position Description Position: Building Permit Technician FLSA Status: Non- exemptExempt Pay Grade: 6 Approved: September 26, 2016DRAFT DESCRIPTION OF WORK General Statement of Duties: Performs skilled technical and administrative support work including scheduling and coordinating building inspections and processing building permits; performs related duties as required. Immediate Supervisor: Finance Director. Receives technical direction from the City Planner and the Building Official. Supervises: None Provides Work Direction to: None MAJOR JOB FUNCTIONS 1. Building Permits: a. Ensure building permit application materials are properly completed b. Prepare building permits including calculating and receipting fees; distribute permits and certificates of occupancy c. Communicate with applicant regarding permit d. Schedule inspections and coordinate activity of building inspectors e. Coordinate completion of building inspection processes and track pending applications f. Prepare enforcement notices, track completion of work ordered and follow- up on permit g. Monitor permit status, escrow accounts, assist in coordinating follow-up, and prepare notification letters for expiring permits 2. Fire Inspection Program: a. Maintain current business list, mail inspection letters on behalf of the responding fire departments and file inspection results 3. Other Permits and Reports: a. Transmit applications for site grading permits to the City Engineer and City Planner b. Prepare statistical and other building reports as required by State and City c. Provide building activity reports and information to the County Assessor 4. Customer Service: a. Serve as primary contact at public service counter and on telephone with builders, contractors and general public providing technical information relating to building code and ordinance requirements and processes for commercial and residential construction b. Provide information and answers to questions about utilities, legal descriptions, lot size and other pertinent building related data c. Develop and maintain information sheets, checklists, maps and application forms for public use 5. Administrative Functions: a. Perform office support and management functions for building department b. Manage department records and file system c. Review building department administrative operations and recommend changes to improve efficiency and work flow d. Establish and oversee policies, procedures and practices for building permit administration e. Monitor operations to ensure compliance with applicable laws, regulations, rules and ordinances f. Assist with website maintenance 6. General a. Treat fellow employees with respect and integrity b. Promote a positive and motivating environment c. Provide exceptional customer service d. Confer with supervisor, peers, and employees to discuss and resolve issues e. Make decisions that are always in the best interest of the City f. Perform other duties and projects as assigned g. Follow all safety policies and procedures h. Follow all City policies and procedures 6. Other: a. Follow all safety procedures b. Provide exceptional customer service to residents, developers, elected and appointed officials c. Make decisions that are always in the best interest of the City, its residents and businesses d. Perform other duties and projects as assigned e. Confer with supervisor, peers, and employees to discuss issues and resolve issues f. Promote a positive and motivating environment KNOWLEDGE, SKILLS AND ABILITIES  Extensive knowledge of building permit and rental ordinance processes and procedures  Demonstrated knowledge of City operations, ordinances, policies and procedures relating to building permits  Demonstrable experience in providing exceptional customer service both in person, electronically, and on the telephone  Extensive knowledge of and experience and proficiency in word processing, data base, spreadsheet, presentation, and other office software programs necessary to provide administrative support  Demonstrated knowledge of standard office practices, equipment, software including specialized building permit software, and procedures  Knowledge of electronic methods of records retention and records management  Considerable skill in performing mathematical calculations and preparing statistical reports  Considerable skill to handle details, review applications and supporting materials  Ability to calculate fees, determine accuracy of payments, and process payments  Ability to communicate clearly, professionally, effectively, and precisely both verbally and in writing  Ability to establish effective working relationships and to communicate effectively, both orally and in writing, with customers, vendors, City staff, auditors and the general public  Ability to research and analyze data, search records, determine alternatives, and make recommendations or implement changes as needed  Ability to plan, prioritize, and organize your and the department’s work  Ability to diffuse conflict and tense situations with public in person or over the phone  Ability to organize and prioritize the work and meet deadlines  Ability to enter information with speed and accuracy and to maintain accurate and complete records and documentation  Ability to work both independently and as part of a team  Ability to plan, prioritize and organize the department’s work  Strong sense of honesty, integrity, and credibility MINIMUM QUALIFICATIONS 1. Three years of responsible administrative support experience involving heavy public contact, record keeping, and computer use. 2. Completion of relevant technical college coursework may substitute for one year of experience in administrative support. 3. Experience in the construction industry may substitute for up to one year of experience in administrative support. 4. High school graduation diploma PREFERRED QUALIFICATIONS 1. Completion of Building Permit Technician certification program 2. Experience using PermitWorks software 3. Experience in a construction inspection administrative support position PHYSICAL REQUIREMENTS The physical requirements checked on the attached sheet are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Note: This job description does not constitute a contract or employment agreement.