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Licensing SpecialistLicensing Specialist City of Otsego Title of Class: Licensing Specialist Revised Date: July 28, 2009 FLSA: Non -Exempt DESCRIPTION OF WORK General Statement of Duties: Performs routine to skilled administrative support and receptionist work for the Administration Department; processes business, liquor, home occupation, rental, garbage, peddler and solicitor licenses and provides administrative support to the City Planner/Zoning Official on nuisance and property maintenance code violations; performs related duties as required. Supervision Received: Works under the general supervision of the City Clerk; receives work direction from contracted planning staff. Supervision Exercised: None. TYPICAL DUTIES PERFORMED The listed examples may not include all duties performed by all positions in this class. Duties may vary somewhat from position to position within a class. *Answers the main City phone line and greets individuals at the front counter; provides information, answers questions and transfers calls to the appropriate City staff; issues dog licenses, burning permits and other routine items. *Accepts payments for licenses, permits and fines, records the payment and notifies others as appropriate. *Processes business, home occupation, rental housing, garbage hauler, and peddler and solicitor licenses including reviewing applications for compliance with established requirements, notifying the Sheriff's Office when required, sending renewal letters, entering information into Permit Works and issuing licenses; may refer applications that do not clearly meet requirements to City Planner or City Cleric for approval. *Processes liquor licenses including reviewing applications, transmitting to Wright County for a background check, preparing materials for the City Council agenda, obtaining the City cleric's signature and issuing licenses once approved; transmits to State Alcohol and Gambling Enforcement for approval. *Responds to complaints of nuisance code violations and records information on form for Code Enforcement Inspector; sends letters and issues citations, fines and administrative notices as determined by the City Planning staff after their inspection. *Reviews and approves sign permits for signs that meet zoning code requirements; refers business and large signs to City Planning staff for approval. Licensing Specialist City of Otsego *Responds to complaints of property maintenance violations, sends administrative notices and citations; makes arrangements with contracting property maintenance firm to clean up the property when property owner fails to do so within required time and prepares hearing notices for assessments; maintains related records. *Issues property management licenses for rental housing and home occupation permits when requirements are met; sends administrative notices and fines for unpaid utility bills as required by the Rental Ordinance. *Assists the City Engineer and City Clerk with review of Master Street Address Guide; enters addresses for new developments into building permit software and notifies appropriate parties of address changes including Wright County, Sheriff and Post Office. Types agendas, assembles packets and attends and records minutes at Park Commission meetings. *Answers phones and assists with counter work for the Building Safety Department when they are not available and accepts payments. *Assists with City elections as assigned by the City Cleric. Performs research and completes special projects as assigned by the City Clerk. *Receives and sends faxes and emails, makes copies and retrieves information from files as needed. *Maintains a variety of records and files related to work performed. Performs other duties as needed or assigned. KNOWLEDGE, SKILLS, AND ABILITIES *Considerable knowledge of nuisance and property maintenance codes and requirements. *Considerable of knowledge of licensing requirements and processes. *Considerable knowledge of standard office practices and procedures including the operation of a personal computer with standard office software and office equipment. *Working knowledge of City operations, ordinances, policies and procedures related to other City Departments. *Working knowledge of records retention and records management. *Considerable skill in the operation of office equipment including operation of a personal computer with standard office software including word processing, spreadsheet and database software and the Internet. *Considerable ability to communicate effectively and tactfully, both orally and in writing, with City staff and contractors and the general public. *Considerable ability to establish and maintain effective working relations with City staff and contractors and the public. *Considerable ability to explain and follow ordinance requirements and licensing and permit processes relevant to the position. *Considerable ability to review documents, detect and correct errors and notify appropriate parties. *Working ability to work independently and as a member of a team. Licensing Specialist City of Otsego Working ability to prepare agendas, minutes, letters and hearing notices. *Working ability to sit for long periods and use fine motor skills to operate a computer, office equipment and to file and retrieve documents. MINIMUM QUALIFICATIONS Three years of administrative support experience involving considerable public contact, regular operation of a personal computer with standard office software including word processing, spreadsheet and database software and maintenance of records. Prefer previous experience processing licenses and permits. *Asterisked items are essential to the job.