ReceptionistReceptionist
City of Otsego
Title of Class: Receptionist
Effective Date: August 6, 2009
FLSA: Non -Exempt
General Statement of Duties: Performs routine to semi -skilled receptionist and office support
work for the City; performs related duties as required.
Supervision Received: Works under the general and/or technical supervision of the City Cleric.
Supervision Exercised: None.
TYPICAL DUTIES PERFORMED
The listed examples may not include all duties performed by all positions in this class. Duties
may vary somewhat from position to position within a class.
*Receives individuals and answers telephones; responds to routine questions and complaints by
answering questions, searching files and databases, and/or providing information in
accordance with established guidelines.
*Issues dog licenses and burning permits; distributes maps, searches records, accepts fees, etc.
*Receives, sorts, date -stamps and distributes incoming and outgoing mail and performs
messenger duties as required.
*Assists in compiling packets and preparing agendas for City Council and Planning Commission
as directed.
*Operates office equipment including a personal computer with standard word processing
software and document imaging software; may enter data into spreadsheets or database
programs; maintains updated records and generates reports as needed.
*Scans documents into document imaging software in appropriate fields for future retrieval.
*Assists in maintaining the City Council and Commission Minute Books.
*Assists with organizing and assembling City ordinance, resolution, and policy books.
*Makes copies, sends and receives emails and faxes for self and others and collates documents;
sorts, files and retrieves documents.
*Drafts routine correspondence including memos, letters, forms, templates, notices, standard
reports and other documents; edits documents for spelling, grammar, punctuation,
sentence structure and formatting.
Prepares rooms for City Council, Planning Commission, staff meetings and other meetings as
requested; assists in preparing Council packets.
Assists in ordering office supplies and replenishes City informational pamphlets.
Assists the City Clerk with elections tasks as directed.
May assist with scheduling and notification of meetings.
Performs other duties as needed or required.
Receptionist
City of Otsego
KNOWLEDGE, SKILLS, AND ABILITIES
*Working knowledge of standard word processing, spreadsheet and database software.
*Working knowledge of standard office operations and equipment.
*Working knowledge of City operations, terminology and processes.
*Working skill in operating standard office equipment including a personal computer with
standard word processing, spreadsheet and database software and document imaging
software.
*Considerable ability to promote quality customer service.
*Considerable ability to follow oral and written instructions and guidelines.
*Considerable ability to communicate effectively and to develop and maintain relationships with
City staff and the general public.
*Considerable ability to maintain accurate records and track complaints and work processes.
*Working ability to sit for extended periods of time and to use fine motor skills while working
on the computer.
*Working ability to work independently and as a member of a team, prioritize work and meet
deadlines.
*Working ability to organize work and to ensure necessary steps are taken in a timely manner.
*Working ability to prepare documents and files.
*Working ability to see, read and understand written materials and computer screens.
*Working ability to bend, reach, push and pull to file and retrieve documents.
MINIMUM QUALIFICATIONS
One year of customer service experience and office support experience (or an equivalent
combination of training and experience).
*Note: Asterisked items are essential to the job.